Latest news

Humana - COVID Updates

April 2, 2020

An update from Humana as of April 1, 2020:


Costs should not be a barrier to patients’ treatment for COVID. Building on previous actions to waive member cost share for COVID-related testing, we have expanded these waivers to now cover all COVID-related medical treatment. Please reference Humana’s COVID-19 Provider Website for details.

Aetna - Telemedicine Policy Updates

April 1, 2020

Hello Provider Partners-

Sharing some important Aetna Telemedicine Policy revisions that were made 3/31, this update includes the most recent CMS revisions.  Please review the policy for a complete list of specific services as 77 codes were added to temporary coverage. *Note that the added services require synchronous audiovisual communication.  I have also attached the covered CPT codes from policy in excel format incase makes easier to load these to your systems.


The attached updated policy includes temporary coverage of services in the following areas:


CIGNA -- Treatment Fees Waived for COVID-19

March 30, 2020

Cigna's response to COVID-19

Please visit > Cigna’s response to COVID0-19 for the latest information and interim billing guidelines

Cigna Coronavirus (COVID-19) Interim Billing Guidance for Providers for Commercial Customers

As the COVID-19 pandemic continues to spread throughout the United States, we appreciate that providers across the country are on the front line to offer dedicated care to our customers and help protect local communities.

United Healthcare - Telehealth for Medicaid Members

March 26, 2020

UHC Leadership has requested to keep in mind that Medicaid members cannot be charged co-pays or services fee’s when providing telehealth services.  These are listed as covered benefits with Fee Schedule’s built for payments. 

Attached is the MDHHS fee schedule for your reference.


The  MDHHS fee schedule site for your reference and is also listed:

Priority Health - COVID 19 Updates

March 23, 2020

COVID-19 update for providers


We're actively working to monitor the new Coronavirus disease—COVID-19—and its impacts to make sure we provide our members the care they need when they need it while supporting our providers.

Rest assured that we have business continuity plans in place. We’ll continue to serve you and your patients online and over the phone.

This is a rapidly developing situation. We’re updating information and policies frequently.

Meridian- Emergency Claims Processing Update

March 17, 2020

MeridianRX, the pharmacy benefit manager for MeridianHealth (Meridian), is dedicated to helping members receive the care they need during the state of emergency that was declared regarding COVID-19.


During the state of emergency, Meridian will allow an override code of submission clarification 13 to override refill-too-soon and pharmacy out-of-network rejections for patients managed through MeridianRx


Please see attachement for more detailed information.

AETNA - Telemedicine Co-Pay and COVID 19 Updates

March 17, 2020

Aetna announcement effective March 6 on zero co-pay telemedicine visits for any reason for 90 days, please see below excerpt.  Also attached is Aetna’s updated telemedicine policy that was new 1/1/1/20 that had coverage details and CPTs and has been updated to reflect this March 6th update. 2nd attachment is the Aetna Covid Press release.   This announcement also is posted and available to providers on NaviNet and Availity with links to policy and press release as well. 


United Healthcare and COVID-19 Telemedicine Services Billing

March 17, 2020

From United Healthcare:


As with any public health issue, UnitedHealthcare will work with and follow all guidance and protocols issued by the CDC, state and local public health departments regarding COVID-19. The health of our members and the safety of those who deliver care are our top priorities. We’re taking action and providing resources to support our members and providers during this challenging time.From Unite


Meridian - Added Web Portal Orientation Sessions for eviCore

February 13, 2020

The eviCore healthcare web portal is the most efficient way to initiate requests for prior authorization and check the status of an existing request. The self-service web portal is available 24/7, enabling you to initiate and review authorization information at your convenience.

To ensure you have the tools to be successful using our web portal, Meridian invites you to join one or more of the orientation sessions listed below. Whether you’re new to the web portal, or are an experienced user with questions, these sessions can help you maximize your web portal experience.

Meridian - February Monthly Handouts

February 10, 2020

Attached you will find the monthly handouts from Meridian for the month of February 2020:

Topics include:

  • Guide to Patient Satisfaction-How did Meridian Perform in 2019 CAHPS
  • Comprehensive Diabetes Care and Controlling High Blood Pressure
  • Persistence of Beta Blocker Treatment After a Heart Attack
  • Statin Therapy and Adherence
  • What is MeridianHealth's Healthy Michigan Plan?
  • Medically Frail Overview
  • Provider Talking Points


Veterans Affairs Community Care Network Overview February Training Sessions

February 3, 2020

You’re invited to Veterans Affairs Community Care Network Overview educational session.

Join us for one of the following virtual one hour educational presentations to learn more about VA CCN, treating Veterans and doing business with VA and Optum. During this webinar we will discuss:

  •  VA CCN Overview
  •  Referrals and Appointment Scheduling
  •  Providing and Coordinating Care
  •  Medical Documentation Requirements and Claims
  •  Where to locate additional resources

Registration is required and space is limited.

United Healthcare Point of Care Assist

January 29, 2020

At UnitedHealthcare, we’re doing all we can to simplify the health care system for everyone.

Point of Care Assist™, adds real-time patient information —including clinical, pharmacy, labs, prior authorization, eligibility and cost transparency — to your existing electronic medical records (EMRs) to make it easier for you to understand what patients need at the point of care.

2020 Priority Medicare D-SNP Model of Care Training

January 29, 2020

2020 PriorityMedicare D-SNP Model of Care provider training is now available

Providers play an integral role in the care teams that support our dual-eligible special needs members. That’s why the Centers for Medicare and Medicaid Services (CMS) requires us to make sure providers who routinely see PriorityMedicare D-SNP patients are trained on our Model of Care. Our Model of Care is a quality improvement tool that ensures the unique needs of our D-SNP members are met and describes the processes and systems we use to coordinate their care.


Meridian January 2020 Monthly Handouts

January 29, 2020



Attached you will find the monthly handouts from Meridian for the month of January 2020:

Topics include:

  • Medication Reconciliation Post Discharge ( MRP)
  • Transitions of Care (TRC)
  • Pediatric Preventative Health Care Guidelines
  • 2020 Meridian Health PCMH Incentive Program
  • HEDIS Hybrid

Have you been enjoying these monthly updates? Would you prefer to receive them via email? Visit the Bulletins page for your state and fill out our sign-up form to receive the monthly update directly in your inbox!


Humana - February 2020 Provider Communication

January 29, 2020

Dear Physician or Administrator:

As Humana continues to make improvements to the Service Fund system, we want to share these improvements with you.

Bulletin Board System (BBS) Report Archive – BBS data reports older than 12 months will be archived. The archiving will process through the end of 2019 and will be finalized beginning January (PE20200101). The data reports up to 10 years old will remain in the archive. Requests for archived data reports may be sent to

Lakeland Care Hosts UHC on NEW VA Contract and Priority Health on NEW Provider Claims Portal

January 22, 2020

LCN recently hosted a speaker event where the following topics were discussed:

Part 1: VA Contract with Optum

Department of Veterans Affairs (VA) has selected Optum as a third-party administrator for Regions Two of the VA Community Care Network (CCN). This will go live on January 20, 2020. UnitedHealthcare representatives will go over the new VA referral process as well as how claims are submitted for reimbursement. Information will also be provided to take back to offices for reference.


Priority Health - Changes to Secure Mail Options

January 21, 2020

The PH provider portal has been updated to allow you to ask questions and add an attachment when sending a message in our Claims tool for coordination of benefits, third party liability, claim edits and other claims questions.

They have removed the dropdown option for coordination of benefits, third party liability, claim edits and other related claim questions from Secure Mail. These options are now available in our Claims tool in addition to adding an attachment.

Where to find this new feature in the Claims tool

Specialist Co-pays for Lakeland Plan Members has Changed for 2020

January 14, 2020

Lakeland team members and their covered family members have a new co-pay structure for 2020!

PCP co-pays are remaining at $30, but the co-pay for a specialist visit has increased from $30 to $45.

Please make sure your front desk staff is aware of the change. If you are seeing anything different while looking at Real Time Eligibility, please let us know at (269) 927-5207 or (269) 985-4474.

New Employer Group: Lippert Components

January 13, 2020

Effective 1/1/20, Lippert Components is a new employer group who has access to the Lakeland Care Network. This employer group has been added to the LCN Listing of Contracted Payors under the "Employer-Specific Payors" section.  The payor that Lippert has chosen to use is Key Benefit Administrators.  Therefore, all Lakeland Care Network providers are considered participating for all Lippert Components covered members.

LCN Breakfast- Special Topics from UHC and PH

January 7, 2020

Based on the feedback we received at the Payor Conference in October, Lakeland Care Network has planned this special breakfast meeting and invites you to attend so we can bring you information on the new VA Contract with Optum, along with very helpful information directly from Priority Health Claims Department.  This presentation would be helpful for office/practice managers, billing staff, and appeal team members.

Priority Health - Auth Requirements Changes for Commercial Substance Use Disorder Outpatient Services

January 6, 2020

Effective Jan. 1, 2020, substance use disorder intensive outpatient services will no longer require authorization or clinical review for commercial members.


Why we’re making this change

We’re removing the authorization requirement to improve members’ access to substance abuse intensive outpatient services to ensure they’re able to get the right care at the right time.


How services will be monitored