Lakeland Care network has had several contracts with United Healthcare for 15 years. We have a Commercial contract, a Medicaid contract with United's Community Plan, a Medicare contract for Veterans Affairs Community Care Network, and a Duals contract for their UHC Dual Complete Medicare Advantage. However, through all these contracts, mental health has been very difficult for UHC to administer correctly. Therefore, Lakeland Care network providers who wish to see United Healthcare patients for any of their products need to contract directly with Optum.
To do this, you can got to their website or contact their Michigan Provider Relations Advocate. I've included all the information below.
One of the most asked questions for Lakeland Care Operations is how our credentialed providers can see United Healthcare patients and be paid. Lakeland Care network encourages all Lakeland Care credentialed providers to contract directly with Optum.
Maegan DeSoto, Senior Provider Relations Advocate
Optum Whole Health Solutions, Central Region- MI
Office: (952) 324-4609
Fax: (855)-301-6543
maegan.desoto@optum.com
Visit us at www.optum.com
Provider Service Line: (877)-614-0484