Latest news

Below is the pdf of the handout that Ellen Berra provided at the Lakeland Medical Office Association luncheon on Wednesday, February 21, 2018.

UnitedHealthcare Dual Complete (HMO-SNP) is now offered by UnitedHealthcare Community Plan of Michigan

Effective Jan. 1, 2018, UnitedHealthcare Community Plan of Michigan will begin to serve eligible members in a new Dual Special Needs Plan (DSNP) – UnitedHealthcare Dual Complete Medicare Advantage ‒ in the following counties: Berrien, Branch, Gratiot, Hillsdale, Tuscola and Washtenaw.

The Health Insurance Claim Number (HICN) is a Medicare beneficiary’s identification number, used for processing claims and determining eligibility for services.

The Medicare Access and CHIP Reauthorization Act (MACRA) of 2015 requires removal of the Social Security Number (SSN)-based HICN from Medicare cards to address current risk of beneficiary medical identity theft.

MACRA requires that CMS mail out new Medicare cards with a new Medicare Number by April 2019. Medicare will start mailing new cards in April 2018.

North America Administrators (NAA) was one of Lakeland Care's Employer-Specific payors. Lakleand Care providers participated with NAA only for the K&M Machine covered employees.  Lakeland Care just received notice that K&M Machine terminated with NAA effective 8/31/17. We are not aware of what payor they might have moved to.  Therefore, please ask K&M patients for an updated insurance card.

The Lakeland Medical Office Association (LMOA) invites you to attend our February luncheon and meeting. Please note that this presentation is 1 hour longer than our standard programs.

PROGRAM:  Medicare Denials and How to Avoid Them

UHC has recently made two additions to their UHC-Community Plan website. DSNP  Prior Authorization Lists and Frequently Used Forms information regarding the Dual Complete Plan should be easier to find now. 

The following links will  provide you easier access in finding information on the UHC-CP site:

Effective April 2018, individuals age 21 and older who have incomes above 100% of the Federal Poverty Level and have been enrolled in a Healthy Michigan Plan health plan for at least one year without choosing a healthy behavior through a Health Risk Assessment (HRA) may move to the MI Marketplace Option.

Important notes:

CHAMPS Enrollment Enforcement

CHAMPS is Michigan Medicaid’s Provider Enrollment System

• January 1, 2018, all providers furnishing services to Medicaid beneficiaries must enroll in Michigan Medicaid per federal requirements.

                        – Includes providers participating in a managed care organization’s provider network.

SUBMIT PENDED CLAIM DOCUMENTATION ELECTRONICALLY

November 2017
View message on web

Now there’s a faster way to submit supporting documentation for your pended claims.

MPIE invites you to participate in the following webinars…

The Devil is in The Details: How Documentation Can Make or Break You

February 15, 2018 | 12-1 p.m.

Humana has updated their Pre-Authorization and Notification Lists for 2018. Please visit the following link for more information on these important updates:

https://www.humana.com/provider/support/claims/pre-authorizastion

On January 1, 2018, Lakeland Care Network welcomed a new commercial contracted payor - SecureOne. 

SecureOne contact information is as follows:

Meridian Choice is a new commercial product that is offered on the Health Insurance Exchange.  All Lakeland facilities and all Lakeland Care credentialed providers participate with this new product.  This contract became effective October 1, 2017.

All Lakeland Care providers are now required to access CHAMPS to register in the Michigan Medicaid program. Registering in the Michigan Medicaid program does not require you to be a Medicaid FFS provider. The State of Michigan is requiring this change in accordance with the 21st Century Cures Act.

Lakeland Care Network has added a couple of newly contracted payors to our panel for 2018.

Secure One became our most recent addition to our Commercial Panel.  This contract became effective 1/1/2018. 

The Lakeland Medical Office Association (LMOA) invites you to attend our January luncheon and meeting.

PROGRAM:  Epic Olympics     

Join us for a FUN, interactive insight into some of the latest features, trends and information related to Epic. This presentation pertains not only to those who use Epic as their EHR everyday - but to all practices in the Lakeland Care Community who want to learn more about the latest trends and best practices in healthcare technology, security and communication.  IT Topics to be discussed are:

Lakeland Care announced at the Annual Payor Conference on 10/18/17 that the Lakeland Care Network had issued a termination notice to McLaren Health Plan on 9/11/17 indicating de-participation from their Medicaid Health Plan effective 12/31/17.

Effective January 1, 2018, our Provider Helpline representatives will direct callers with claims questions to our automated phone system or their provider account on priorityhealth.com. This change should reduce the wait times for speaking to a representative.

Our representatives will still assist with all other concerns, including those regarding claim denials.

Effective December 1, 2017 Priority Health will utilize a select, limited group of pharmacies as preferred for all outpatient Medicaid prescription fills.

In our Medicaid service regions (West Michigan and Southwest Michigan) there will remain approximately 220 approved pharmacies where patients can have prescriptions filled.   Many large retail stores will continue to be in the Priority Health Medicaid pharmacy network, such as:

·         Walmart

·         Meijer

·         Walgreens

·         Costco

·         SAM’s club

Our online accounts and self-service automated phone system allow you to have 24/7 access to information about claims, benefits and authorizations. One of the most popular features of these tools is being able to look up simple claim information, including check numbers, amount applied to a deductible or coinsurance, or the amount being paid to you.

To reduce our hold times for our provider call center, we’re going to direct those who have basic claims questions to self-service tools.

All current and new UnitedHealthcare Community Plan Michigan Medicaid providers, including out-of-state providers, are now required to access CHAMPS to register in the Michigan Medicaid program. Registering in the Michigan Medicaid program does not require you to be a Medicaid FFS provider.  Effective January 1, 2018, failure to enroll in CHAMPs will result in claim denials.

Please see the attachment for further details.

Thanks to all who spent the afternoon with us last week at the annual Lakeland Care Network Payor Conference. We hope it was a valuable day for you and your office or department.  Attached are presentations for your reference.

We greatly appreciate your patience as we continue to optimize the eviCore experience. As you know, we are currently in the "educate and pay" phase, which gives you an opportunity to become more familiar with eviCore's clinical criteria. During this time we are also diligently working with eviCore to improve operational challenges.

Our process remains the same

As a reminder, our processes communicated on 8/22/17 remain the same, and will continue through the end of the calendar year:

The State of Michigan is offering funding for integrating the new Michigan Automated Prescription System (MAPS) with the

You get them all the time.. the faxes from Humana asking your office to update your provider information with Humana in accordance with federal provider directory standards.  Good news!  If your providers are part of the Lakeland Care Network, you do not have to respond to these anymore. Lakeland Care will take care of that for you!  If you are an LMP practice, you don't need to send them to the Medical Staff Office either.  

Educate and Pay Program

As we continue to work with eviCore to identify solutions and address issues we have faced since the program implementation this summer, we are moving into a new phase, the Educate and Pay program. With the new program there are new communications you will be receiving from eviCore and there are new actions you will need to take.

The Lakeland Medical Office Association invites you to attend our September season kick-off luncheon and seminar.  

Program:  Enhancing the A/R Management Cycle and Reducing Bad Debt

The implementation and launch of eviCore was meant to provide our provider partners a seamless, evidence-based tool that helps provide your patients the right care at the right time - ensuring the best health outcomes.

  Priority Health has suspended  some criteria for spine/joint procedures.

The eviCore prior auth tool went live in June for all in-network musculoskeletal and spinal procedures, genetic testing, and advanced diagnostic imaging. Since the launch, Priority Health has identified some technical issues that need to be resolved to follow the guidelines originally outlined. 

The Michigan Department of Health and Human Services is requiring a change to the Federally Qualified Centers (FQHC), Rural Health Clinics (RHC) and Tribal Health Centers (THC) claim format for billing Medicaid services.

New authorizations and our partnership with eviCore will launch on June 19, 2017.

The partnership with eviCore  will optimize health outcomes through a focus on clinical appropriateness includes new authorizations for the following services:

claimsLInk will be rolled out to UnitedHealthcareOnline.com users. Offices will be emailed when the new app is available to your office. After you receive the email, please sign in to the UnitedHealthcareOnline.com using your Optum ID and click on either Claim Status or Claim Reconsideration on UnitedHealthcareonline.com.  A pop-up box will give you the option to try claimsLink.

With claimsLink, you can:

The Lakeland Medical Office Association (LMOA) invites you to attend our April luncheon and meeting.

PROGRAM:  Office Practice Risk Management: Lessons Learned from Claims

The Michigan State Medical Society presented yesterday at the March 2017  Lakeland Medical Office Association (LMOA) meeting. Upon numerous requests, we have included the PPT presentation given at this meeting by our presenter.  A thank you to Joshua Richmond, Director of Physician Engagement & Membership, Michigan State Medical Society.

The program topic:   ACA & MACRA in the New Political Environment: How to Thrive in Value-Based Health Care

The Lakeland Medical Office Association (LMOA) invites you to attend our March luncheon and meeting presented by the Michigan State Medical Society.

PROGRAM:    ACA & MACRA in the New Political Environment: How to Thrive in Value-Based Health Care

ASR and Lakeland will be migrating Lakeland benefit plan enrollees away from using their social security numbers and instead use a new, unique member identification number effective March 1, 2017. Please note the following:   

You are invited to attend Michigan Professional Insurance Exchange's webinar titled......

Achieving Population Health Through

        Behavioral Health Integration

            March 7, 2017 | 12-1 p.m.

                       Register now!

There has been quite a bit of confusion among Lakeland Care practices regarding Aetna Better Health, so we felt a brief explanation is in order.

Lakeland offers associates and spouses, on the medical plan, to earn a wellness incentive through participation in the myHealth program.   The myHealth program is a voluntary program, and it is the participants responsibility to submit their biometrics.  The myHealth program is an outcomes based health contingent program where participants must meet biometric goals.   If the targets are not met, participants may earn the same reward by participating in Alternate Satisfaction Activities.   Members who wish to participate must submit biometrics by 5/31/2017.