What is Lakeland Care Network?

Lakeland Care Network is a partnership between your physician and Lakeland Health. We are the largest Physician Hospital Organization (PHO) in southwestern Michigan.  We are not an insurance company, but rather a comprehensive health care network of hospitals, physicians, and other providers who share a commitment to excellence.

Our provider panel consists of more than 90 primary care physicians, and over 180 specialty care physicians who are dedicated to serving the health care needs of our community. Lakeland Health includes three acute care hospitals in St. Joseph, Niles, and Watervliet, as well as multiple other state-of-the-art facilities throughout the region.

Administration / Contracting

Jim Nason
Executive Director
(269) 927-5398

Call Care & Call Center

Nancy Neal-Evans
Lead Operator - Call Care
(269) 983-0834
Monica Roney
Supervisor
(269) 927-5207
Sharon Yarbrough
Coordinator, Call Care & Call Center
(269) 985-4663

Continuing Medical Education

Heidi Filippo
CME Coordinator
(269) 983-8231
Lisa Forbes
CME Manager
(269) 927-5224

Disability Management

Dawn McFall
Health Management Advisor
(269) 927-5451

Employer Services

LeeAnne Carlson 
Supervisor of Lakeland Care, Employer Services
(269) 927-5308
Samantha Greene
Health Educator Specialist
(269) 927-5105
Melissa Hahn
Director of Business Development
(269) 927-5275
Kim Keiser
Health Educator Specialist
(269) 927-5396
Dawn McFall
Health Educator Specialist
(269) 927-5451
Whitney Schueneman
Health Educator Specialist
(269) 927-5103
Samantha Schultz
Healthwave Coordinator
(269) 927-5154

Executive Health

Kim Keiser
Program Coordinator, R.N.
(269) 927-5396
Cathy Pampalone
Executive Health Operations
(269) 985-4474

Network Operations

Cathy Pampalone
Network Operations
(269) 985-4474
Monica Roney
Network Operations
(269) 927-5207

Quality and Care Management

Kristeen Banish
Care Manager
(269) 985-4407
Samantha Fell
Project Manager Consultant
(269) 927-5399
Victoria Felton
Care Manager
(269) 927-5152
Ollda Fenaud
Clinical Performance Improvement Coordinator
(269) 927-5108
Beth Fiskars
High Risk Care Manager
(269) 985-4407
Josh Ford
Ambulatory Care Clinical Pharmacist
(269) 927-5364
Jill Frey
Data Analysis Coordinator
(269) 985-4404
Karen Riley 
Healthcare Management Advisor
(269) 927-5397
Emily Ulrath
Clinical Performance Improvement Coordinator
(269) 985-4406
Jordan Zaluckyj
Clinical Performance Improvement Coordinator
(269) 985-4408