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LMOA is an independent, non-profit organization dedicated to providing quality education to
southwestern Michigan's healthcare community.
Title: Through the Glass Window – Looking at Things from the Other Side of the Glass
What is it like to be behind the window at a doctor's office? What are some of the unique challenges of working the front desk? Conversely, what is it like to be that patient who is waiting for that glass window to slide open, to be greeted and to be asked questions, sometimes seemingly in a foreign language? (aka "medical speak")
Looking from the other side of the desk at situations truly gives one a different perspective. Seeing questions and situations with someone else’s eyes can change your approach to how you interact with patients. It can also take the monotony and perhaps some stress out of your daily duties and might even put a smile on your face at the end of the day.
Join us for this engaging conversation about perspective and challenges. Ms. Young will walk us through some of the common scenarios medical offices have, from both sides of that glass window. From the greeting of patients until they check out when their visit is complete. Working with differing insurances including advantage plans, prior authorizations and making referral appointments are all topics for this dialog about the front office environment. What can be done to improve both employee and patient satisfaction? Her hope is you will walk away with new ideas to take back to your practice.
Speaker: Jill M. Young, CPC, CEDC, CIMC, Young Medical Consulting LLC, East Lansing, MI
Date: Wednesday, January 21, 2026
Time: 11:30 a.m. - 2:00 p.m. (lunch: 11:45 - 12:15, program begins at 12:20)
Location: Upton Conference Center Rooms 2 & 3 located at Corewell Health Lakeland Hospital, 1234 Napier Ave., St. Joseph, MI
Cost: $20.00 per person, if registered by noon the Friday prior to the meeting, Late Registrants: $30.00 per person
Payment: Payment is expected by the meeting date and can be made at the door via a check made payable to Lakeland Medical Office Association, or with cash (exact change), or you can mail your check to LMOA, PO Box 144, Stevensville, MI 49127.
RSVPs are required to attend to ensure adequate seating and lunch. CLICK ON THE LINK BELOW TO SUBMIT YOUR RSVP. We must have your RSVP by noon on Friday, January 16, 2026.
Looking at Things from the Other Side of the Glass – Fill out form
Please note: If you are unable to attend and have already sent in your RSVP, but it is past the RSVP deadline, please send someone else in your place as you will be responsible for the cost of the lunch.
If you have any questions or if you are having difficulty with the link, simply email your registration to Monica Roney at [email protected] or Tiana Green at [email protected].
**All Corewell team members that choose to be billed through their department MUST indicate your Company Code as well as your Cost Center when registering.