Blue Cross Blue Shield: Continues to Pay Claims During Union Work Stoppage as of September 13, 2023

September 13, 2023

Blue Cross Blue Shield of Michigan has experienced a work stoppage with our UAW-represented workforce. While we work to reach a labor agreement, please be assured that we will continue to process and pay your healthcare claims.

Your provider offices should continue to submit claims as normal. We will process and reimburse healthcare practitioners throughout the work stoppage. All of our benefits and billing requirements remain the same.

Blue Cross Provider Inquiry telephone lines are available but may have longer than normal wait times. We encourage your providers to check patient eligibility and benefits and check on their prior claims using our provider portal (*).

Blue Care Network is not included in the work stoppage.

Attached is a provider alert that we have posted in our provider portal and on Please share this with your provider offices. We will send out special edition issues of The Record and Hospital and Physician Update, but we know that not all of our providers are subscribed to these publications.

We want to reassure you that we’re here to serve you as our partner in health care. If you have other questions, contact your provider consultant or PGIP field team representative. 

We apologize in advance for any inconvenience you or your provider offices may experience due to this work stoppage.