Health Alliance Plan

Prior authorization requirements
Log in at hap.org; select Procedure Reference List under Quick Links

Submitting authorization requests and checking status

Log in at hap.org and select Authorizations

Issues or concerns

Behavioral health inpatient & outpatient services
(800) 444-5755 (Monday through Friday from 8 a.m. to 5 p.m.)

Inpatient admissions & observations
(313) 664-8833, #3 (Monday through Friday from 8 a.m. to 5 p.m.)

Inpatient rehab at hospitals; SNFs; long-term care at hospitals; sub-acute rehab
(313) 664-8808 (Monday through Friday from 8 a.m. to 5 p.m.)

Outpatient & preservice elective inpatient services
(313) 664-8950 (Monday through Friday from 8 a.m. to 4:30 p.m.)

Pharmacy requests
(313) 664-8940 (Monday through Friday from 8 a.m. to 4:30 p.m.)

eviCore: cardiac imaging, musculoskeletal, radiology services & sleep studies
(888) 564-5487 or eviCore.com

Claims status and appeals; fee schedules; EFT form
Call HAP Provider Inquiry at (866) 766-4661

Self-service options are available 24/7

Representatives are available Monday through Friday, 8:30 a.m. to noon and 1 to 5 p.m.

Log in at hap.org and select Claims

EDI setup

Payor ID: 38224 

Questions: eCommerce@hap.org

W-9 changes

Email: providernetwork@hap.org