Call Care is a local professional answering service. The majority of our clients are physicians who require round-the-clock quality customer service, tailored to meet their individual needs. This answering service was started in 2007 as a result of local physicians requiring stellar customer service for their off-hours phone needs. Call Care also provides answering services for other local professional businesses.
What is Patient Centered Medical Home (PCMH)?
The Patient Centered Medical Home is a model of care in which a patient receives coordinated, proactive, comprehensive, and patient-centered primary care services according to his/her needs. A personal physician partnered with the patient and the patient’s family delivers care with the goal of increasing the patient’s quality of care, health care outcomes, satisfaction, and access to care. It is based on the 7 Joint Principles of Patient Centered Primary Care Practice which also emphasizes Continuous Quality Improvement measures, use of Evidence Based Care and Meaningful Use directives and payment models that recognize these achievements.
What does this mean for physicians?
For Physicians and patients alike, this is a transformation of care that moves away from the fee for service model toward a fee for value model. Physicians will be reimbursed by how well their care team (practice) keeps the patient healthy. Physician workflows will be adjusted to account for a care model that sees their practice move to a more team based approach with all staff working at the top of their licensure. This will see the average work day run more efficiently and allow for a more patient centered focus.
What does this mean for patients?
For the patient, the patient centered medical home model provides a regular source of primary care, which is associated with better health outcomes at lower cost. But the medical home model will also improve the patient experience. For example, patients enjoy enhanced access to care through open scheduling, expanded hours and new options for communication between patients, their personal physician, and practice staff.
What does a PCMH certification mean for Lakeland HealthCare?
This is the wave of the future. It is a designation that is nationally recognized and demonstrates that you provide high quality health care that is cost effective and beneficial to both the patient and the practice. This model has been shown to improve the quality and cost-effectiveness of care for patients with chronic diseases, a huge cost-driver in our current system. This project has been initiated in order to be ready to benefit from the new payer models and incentives that now exist for PCMH designated practices and health systems.
We will advance health and healing for the people of our communities by developing, implementing and optimizing the Patient Centered Medical Home model of care.
Our vision is to invigorate and transform the practice of Primary Care following these principles:
- Patient centric
- Physician-led, coordinated and team based
- Easily accessible
- Evidence based
- Positive, inspiring and satisfying
Wellness is defined as a dynamic process of learning new life skills, and becoming aware of and making conscious choices toward a more balanced and healthy lifestyle. Lakeland Care Network is in a unique position to foster healthy relationships between your employees, our physicians, and professional health care providers. We work to help your associates be successful on their journey to improved health.
Stress, long hours, and frequent travel can put leaders at risk for diseases that affect performance and productivity. Through prevention and early detection, the Executive Health Management Program can help executives maintain and enhance their health.
The Lakeland Care CME program provides diverse, evidence based educational opportunities that increase physician competence, enhance practice performance, promote patient safety, and improve patient outcomes within our Southwestern Michigan community. Numerous delivery methods are available including interactive didactic lectures, panel discussions, multidisciplinary cancer conferences, and enduring materials.
The Patient Centered Medical Home is a model of care in which a patient receives coordinated, proactive, comprehensive, and patient-centered primary care services according to his/her needs. A personal physician partnered with the patient and the patient’s family delivers care with the goal of increasing the patient’s quality of care, health care outcomes, satisfaction, and access to care.
Workers’ Compensation Case Management Services of Lakeland Care Network provides pro-active, results-driven disability case management services for Lakeland Health associates and regional employers. Our case management team facilitates medical treatment by securing timely appointments with skilled providers, delivering attainable return-to-work solutions, and promoting outcomes focused, quality, medical and vocational treatment to achieve pre-injury levels of function.