Standard Work

Standard work has been developed to ease the burden of workflows for offices. If you have a best practice you would like to share let us know and we can post it.

Understanding and Utilizing the Provider Scorecard Workbook in Tableau

The Provider Scorecard can be accessed in the Lakeland Care - PHO folder. The workbook is called LCN 5. This document explains how to navigate the pages.


PDSA Record Template

The PDSA (Plan-Do-Study-Adjust) Record is a tool to help guide action items and experiments when an office is trying to solve a problem. For further instruction or coaching around how to use the tool, contact the Lakeland Care Quality Team at lcquality@lakelandhealth.org.


Diabetic Eye Exam Workflow

This document was developed to explain the workflow for inquiring about diabetic eye exams and updating the record appropriately. The same workflow could be applied to other forms of care offered outside the office such as colonoscopies and mammograms.


Indicating PVCR Info in the Schedule

Pre-visit chart reviews are used to prepare the practice for a patient's visit. This document walks through how to do a pre-visit chart review and record any notes in the schedule.


Problem Snapshot Template

The problem snapshot is an easy-to-use version of a A3. For further instruction or coaching around how to use the tool, contact the Lakeland Care Quality Team at lcquality@lakelandhealth.org.