All protocols are based off of MQIC guidelines (www.mqic.org) and are approved by the Lakeland Care Quality Committee on a yearly basis. They can be downloaded and signed by the medical director in the office and used to place orders "per protocol" in Epic.
ADHD Peds Protocol - 2019
Adult 18 - 49 Preventive Protocol - 2019
Adult 50 - 65+ Preventive Protocol - 2018
Birth to 24 Month Preventive Protocol - 2019
Chronic Controlled Substances Protocol - 2016
Depression Screening Protocol - 2018
This protocol is meant to accompany the depression screening workflow (see the standard work section in the office resources).
Diabetes Care Protocol - 2019
Hypertension Protocol - 2019
Osteoporosis Protocol - 2015
Persistent Asthma - 2015
PHQ-9 Modified for Teens- 2019
Ambulatory Care Manager Workflow
This document details the various stages of care management, what codes are relevant, and what should happen at each stage.
Care Manager Coding Documentation
The following is a list of codes that care managers can drop as they interact with patients. The document explains what type of documentation must accompany each code as well as any prerequisites required.
Standard work has been developed to ease the burden of workflows for offices. If you have a best practice you would like to share let us know and we can post it.
Depression Screening Workflow
Diabetic Eye Exam Workflow
This document was developed to explain the workflow for inquiring about diabetic eye exams and updating the record appropriately. The same workflow could be applied to other forms of care offered outside the office such as colonoscopies and mammograms.
Heart of the Matter Template
Indicating PVCR Info in the Schedule
Pre-visit chart reviews are used to prepare the practice for a patient's visit. This document walks through how to do a pre-visit chart review and record any notes in the schedule.
Medicare Wellness Workflow
PDSA Record Template
The PDSA (Plan-Do-Study-Adjust) Record is a tool to help guide action items and experiments when an office is trying to solve a problem. For further instruction or coaching around how to use the tool, contact the Lakeland Care Quality Team at SHLLCQuality@spectrumhealth.org.
Understanding and Utilizing the Provider Scorecard Workbook in Tableau
The Provider Scorecard can be accessed in the Lakeland Care - PHO folder. The workbook is called LCN 5. This document explains how to navigate the pages.
Resources available here are reviewed for accuracy every 6 months. If something you are looking for is not on a directory, please consult 211.org for a larger variety of options. Should you want to add a commonly used resource to the list, reach out to us at firstname.lastname@example.org.
Guide to Provider Services in Berrien County
The following is a list of community resources that have been validated and are available to patients in Berrien County.