Priority Health - NEW AUTHORIZATION PROCESS: GuidingCare Training Registration

August 18, 2020

Lakeland Partners-


As we shared earlier, we’re launching a new authorization tool called GuidingCare on September 14 that will replace Clear Coverage. Make sure you’re ready to successfully request authorizations this fall by registering for training. 


As our provider partner, we are offering the opportunity for your authorization staff to attend a personalized training for your organization. Instead of in-person trainings, training will be virtual but will still enable any staff you invite to attend, ask questions and interact with a clinical expert. Attendees can expect their time to be split between navigating GuidingCare, review of workflows specific to the services they offer and time for questions.


To register for training for your organization, please reply to this email to schedule a date and time. Trainings are one hour and available at multiple times during the weeks of August 24 through September 11.  Please let me know if there is a day in there and time of day that works.


For your staff who are unable to attend the training that we schedule, we have webinar trainings available along with self-guided videos and training guides. They can register for a webinar training, or watch a recorded version anytime.


Make sure your staff have accounts

The GuidingCare tool is for procedure, inpatient, behavioral health, home care and post-acute authorizations. Everyone who requests or interacts with an authorization request, including behavioral health, home care, and SNFs, will need their own provider account at to use the tool. If they don’t already have an account, make sure your staff requests access today.