Michigan Professional Insurance Exchange- New Webinar Information

May 14, 2020

In honor of Risk Management Week, Michigan Professional Insurance Exchange is extending this special invitation to you to join us for three separate webinars, June 16-18 for the 2020 Regional Education and Networking Meeting. Don’t miss this excellent opportunity to gain strategies to mitigate risks and improve patient safety while virtually networking with other risk management, executive, clinical and patient safety leaders. Registration for each webinar is highlighted below. If you would like to register for All Three Webinars, please email your first and last name, along with the email you wish to register to risk@mpie.org



  • Artificial Intelligence
  • Physician Wellness/Burnout
  • Aging Physician
  • Health and Regulatory Updates
  • State of the Industry


Who Might Be Interested in Attending

  • Risk Management Staff
  • Chief Nursing Officers
  • Legal Counsel
  • Patient Safety Leadership and Staff
  • Quality Leadership and Staff
  • Medical Directors/Medical Staff Leadership
  • Practice Administrators


Continuing Education Credits

MPIE is in the process of securing continuing education credits toward fulfillment of the requirements of ASHRM designations of FASHRM (Fellow) and DFASHRM (Distinguished Fellow) and towards CPHRM renewal.


Dates/Webinar Topics

Tuesday, June 16, 2020 (12:00 pm – 1:30 pm)

COVID-19:  Navigating Uncertainty Through an Enterprise Risk Management Framework

Caroline Bell, RN, BSN, JD, CPHRM, DFASHRM

Assistant Vice President, Risk Management and Patient Safety

Register Here: https://us02web.zoom.us/webinar/register/WN_bWMGvwS7QW-B8tUqAIKI6Q

Hospitals and other healthcare organizations are complex businesses that require a variety of operations to sustain and provide high quality patient care. Amid the COVID-19 pandemic, the patient care that was provided by the frontline care team members was provided with the same skill and care as before the pandemic. Care team members continued to assert their expertise and worked hard to provide the best possible care. It wasn’t the hands-on patient care that resulted in failures to the delivery of high-quality care and some hospitals going bankrupt during the pandemic, it was several other aspects of the business that failed. For example, some hospitals re-allocated outpatient nurses to inpatient care areas. The nurses may not have been assigned appropriate duties or may not have been adequately oriented and trained to the inpatient care environment resulting in medical errors. Proper assignments and effective orientation and training procedures are the responsibility of organizational leaders. For another example, hospitals were obligated to cease elective surgeries which greatly impacted revenue stream. Quick decisions on how to offset the abrupt loss in revenue had to be made and some hospitals couldn’t make tough decisions fast enough. Of course, all hospitals took a financial hit. However, those who had existing established processes and the infrastructure to make real time decisions likely fared better than those who did not. Hospitals that adopt a well-functioning Enterprise Risk Management Framework can timely identify and manage risk and may accomplish greater adaptability in our rapidly evolving healthcare industry. 



  • Analyze the expansive impact of COVID-19 on healthcare organizations
  • Review an ERM framework
  • Explain the function of an ERM program to navigate uncertainty
  • Formulate ERM-focused strategies to move forward amid the COVID-19 pandemic


Wednesday, June 17, 2020 (12:00 pm – 1:30 pm)
Artificial Intelligence in Healthcare: The Good, the Bad, and the Not So Pretty

Raj Ratwani, Pd.D.

Vice President of Scientific Affairs, MedStar Health Research Institute

Director, MedStar Health National Center for Human Factors in Healthcare

Associate Professor, Georgetown University School of Medicine

Register Here: https://us02web.zoom.us/webinar/register/WN_UzhKgryUSbOxPuJf9P-RaQ


We are asking attendees to answer 3 questions prior to the program (please send your answers to risk@mpie.org)
1. Please describe a few ways you have seen artificial intelligence (AI) used in healthcare?
2. What concerns do you have with AI in healthcare?
3. What are the top 3 things you would like to learn about as it relates to AI in healthcare?

Artificial intelligence (AI), while used daily by most without even realizing it (e.g. turn-by-turn GPS directions), is relatively new in healthcare with broadening applications. In this presentation the foundations of AI in healthcare will be described with examples of its application and the impact these applications are having. Implications for quality of care, provider well-being, patient safety, and business operations will be discussed. Audience members will learn about the different types of AI (assisted vs. automated), where AI has been successfully applied, and where there are areas for potential concern and risk. The knowledge provided in this presentation will give audience members a framework for considering AI in their area of focus and for their organization.



  • Participants will learn about the foundations of artificial intelligence (AI) and the benefits that have been realized in other industries. 
  • Participants will learn about AI applications in healthcare and some of the challenges with applying AI to complex healthcare problems. 
  • Specific examples of AI applications in healthcare will be discussed and specific safety risks will be identified allowing participants to better assess risks to their organizations. 


Thursday, June 18, 2020 (12:00 pm – 1:30 pm)

Physician Resilience in a COVID-19 World

Bob VandePol, MSW and Scott Halstead, PhD

Pine Rest Christian Mental Health Services

Register Here: https://us02web.zoom.us/webinar/register/WN_pNr0dgrMQOGLrBcMQ-3pkA


Healthcare providers are experiencing additional stressors due to their professional roles. Due to close contact with COVID-19 patients, in conjunction with inadequate personal protective equipment, healthcare providers are experiencing increased fears of personal infection and worries about accidental exposure of family members to the COVID-19 virus. Paradoxically, the actual mechanism to prevent transmission to loved ones (social distancing and isolation) may weaken providers’ emotional support systems and resilience. The emotional impact of isolation may be particularly heightened for healthcare providers. Studies examining the psychological impact of epidemic-related quarantines found that, in comparison to quarantined members of the general public, quarantined health care providers experienced more severe depression, PTSD symptoms, anger, guilt, helplessness, felt isolation or loneliness, and anxiety symptoms, such as fear, nervousness, and worry. 


Aside from these more personal concerns, health care providers may also be experiencing professional stressors that range from inadequate supplies of personal protection equipment to the emotional strain of caring for distressed patients with COVID-19.  These frontline workers may be experiencing fear, grief, survivors’ guilt, and moral injury as they triage patients in life-and-death COVID-19 scenarios, assess best chances of patients’ survival, and observe co-workers and friends become infected and sometimes die. Among frontline COVID-19 healthcare workers in China, initial reports found a 34% increase in insomnia, 50% increase in depression, 45% increase in anxiety, and 72% increase in psychological distress.



  • Participants will be familiar with risk factors for physician burnout and factors that impact resilience
  1. Economic distress
  2. Isolation/quarantine
  3. Increased substance use
  4. Insomnia
  5. Exposure to trauma
  6. Physical health problems
  7. Access to guns
  • Participants will understand how these factors uniquely impact physicians
  • Participants will identify characteristics of resilient people and work teams
  • Participants will identify recommended physician-preferred resilience strategies




Contact risk@mpie.org or 616.202.2288, ext. 3