LMOA - March 2019 Luncheon

March 4, 2019

The Lakeland Medical Office Association invites you to attend our March luncheon and seminar.  This month’s seminar is two presentations in one and will include role-playing scenarios for clarity at the end. 

Dr. Birris will be speaking first on how medical stressors affect how patients react to medical staff. Then, Norma Tirado will be talking about how we react to those stressed patients and why - what triggers our bad reactions.


Managing Difficult Patients
Speaker:   Jaimie Birris, Psy.D.  Clinical Psychologist, Lakeland Cancer Specialists

Managing difficult patients effectively starts with increasing our understanding of why some patients are so difficult.  This presentation aims to:

  • Help staff to recognize the different types of difficult patients we may encounter
  • Learn about mental health disorders which may impact behavior and coping
  • Understand why these patients may act the way they do so that staff can more successfully serve these patients and manager their own well-being at the same time

Coping Techniques to Deal with Stressed Patients and Discovering Why We React the Way We Do
Speaker:  Norma Tirado, Senior VP of Human Resources, Spectrum Health Lakeland

In order to learn how we can appropriately react to a difficult situation and make things less stressful, we need to look at the four areas of emotional intelligence that need to be developed in order to deal with difficult situations and patients

  • Self-Awareness
  • Self-Management
  • Social Awareness
  • Relationship Management

Date:                     Wednesday, March 20, 2019

Time:                    11:45 a.m. - 2:00 p.m. (lunch: 11:45 - 12:30, program begins at 12:30)

Location:             Hilton Garden Inn, 1300 Cinema Way, Benton Harbor, MI

Cost:                      LMOA Members:  $20.00 per person
                               Non-members:     $30.00 per person
                               Late Registrants:  $30.00 per person

Payment:            Payment is expected by the meeting date and can be made at the door via a check made payable to Lakeland Medical Office Association, or with cash (exact change), or you can mail your check to LMOA, PO Box 144, Stevensville, MI  49127.

RSVPs are required to attend to ensure adequate seating and lunch.  CLICK ON THE LINK BELOW TO SUBMIT YOUR RSVPWe must have your RSVP by noon on Friday, March 15, 2019.


Please note:  If you are unable to attend and have already sent in your RSVP, but it is past the RSVP deadline, please send someone else in your place as you will be responsible for the cost of the lunch.

If you have any questions or if you are having difficulty with the link, please contact Deb Akins at (269) 428-2140 or dakins@lakelandhealth.org.