Aetna - Telemedicine Policy Updates

April 1, 2020

Hello Provider Partners-

Sharing some important Aetna Telemedicine Policy revisions that were made 3/31, this update includes the most recent CMS revisions.  Please review the policy for a complete list of specific services as 77 codes were added to temporary coverage. *Note that the added services require synchronous audiovisual communication.  I have also attached the covered CPT codes from policy in excel format incase makes easier to load these to your systems.


The attached updated policy includes temporary coverage of services in the following areas:


  • Physical Therapy/Occupational Therapy/Speech Therapy
  • Observation Care
  • Nursing Facility Care
  • Emergency Department Care
  • Home Care
  • Neonatal Critical Care
  • Pediatric Critical Care
  • Initial Hospital Care


 The policy will continue to be revised as necessary to align with provider capabilities and CMS revisions, updated policy is always available via NaviNet and Availity.