The Case for Empathy: Improving the Patient and Clinician Experience, One Encounter at a Time

Frederick S. Upton Education Center, St. Joseph, MI
Laurie Drill-Mellum, MD, MPH

Clinicians who are able to communicate well with their patients and team members may improve patient experience, clinical outcomes, teamwork, and reduce the risk of malpractice claims. This presentation will include the discussion of techniques and skills that may be of help in improving the patient and clinician experience as well as resources for further learning and assistance.

Tuesday, May 2, 2017 - 5:30pm